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Utility Service - Customer Service Representatives


Posted: 08/09/2019 Industry: Customer Service Job Number: 10057 Pay Rate: $10.00

We have a client in Dunwoody that is actively hiring and they are looking to hire mature, dependable, and personable customer service agents. Assisting customers in Florida and the Carolinas with their residental utility service, our client has a training class starting in September and are looking to add 40 new agents to the TRC Team.

Why TRC? Why this position?

-Our client offers 4 weeks of paid training. 3 weeks in the classroom + 1 week "nesting"
-Base + Incentive pay opportunities based on attendance and performance | Increased base pay rate if/when you work 93.7% of your assigned schedule.
-Monthly bonus opportunities based on sales made
-Set, steady schedules Monday - Friday … no weekend work!
-Temp to perm position with room for growth
-MARTA Accessible + discounted monthly MARTA cards available

About the position:

-Respond to customer calls regarding their utility service. Responsible for setting up new accounts, transferring accounts, and/or closing accounts
-Help customers navigate the online website to update their account information and/or make online payments
-Assist with payments: take payments and post to accounts. Set up payment arrangements as available.
-Work with new customers to activate their new utility service.
-Respond to outage questions
-Suggestively sell products and services to customers as applicable, educate customers on the benefits of those products/services


-High School Diploma or equivalent
-Willing to submit to a pre-employment drug test and background check
-Prior customer service experience - call center preferred, but not required

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